FREQUENTLY ASKED QUESTIONS
Product sizing and details
When will my order Ship?
All orders received go through a standard processing time of 3 business days. All canvas art will be shipped after processing and will arrive within 5-7 business days to the given address.
inches or centimeters?
- 12 X 16 (inches) = 30.48 X 40.64 (centimeters)
- 16 X 16 (inches) = 40.64 X 40.64 (centimeters)
- 18 X 24 (inches) = 45.72 X 60.96 (centimeters)
- 20 X 30 (inches) = 50.8 X 76.2 (centimeters)
- 24 X 24 (inches) = 60.96 X 60.96 (centimeters)
- 30 X 40 (inches) = 76.2 X 101.6 (centimeters)
- 32 X 48 (inches) = 81.28 X 121.92 (centimeters)
- 36 X 36 (inches) = 91.44 X 91.44 (centimeters)
- 40 X 60 (inches) = 101.6 X 152.4 (centimeters)
- 48 X 48 (inches = 121.92 X 121.92 (centimeters)
What methods of payments do you accept?
We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay and Paypal.
What happens if my art arrives damaged?
If your product arrives damaged or defective in any way, shape or form we will provide a replacement.
Take a photo of the damaged product and the package it arrived in (only if the box is also damaged). Attach the photos to an email and send them to email@example.com. In the email please don't forget to include your ORDER NUMBER, FULL NAME and a brief description of the damages or defects. Within 24 hours you will receive an email confirming that your damaged item has been reviewed.
If the photo return is confirmed, you do not need to mail back your product. We will process the refund and replacement based on the claim and automatically send out your replacement, free of charges.
what is your Return policy?
You may cancel your order within 24 hours of purchase. We are very committed to our customers and our main goal is to keep you happy with our products. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days after you've received it. Email the tracking information to firstname.lastname@example.org, and we will gladly refund you.
Return Address: 1039 Traymore Blvd. Island Park NY, 11558
*NOTE: We do NOT provide pre-paid shipping packages to send your product(s) back to us. If you plan on returning what you've purchased, all shipping and handling fees will be at your own expense. We highly recommend shipping your item(s) back via Fedex/UPS not USPS.
Do you offer bulk pricing?