Frequently Asked Questions

product information

Each of our canvas' are traditionally-stretched around a .75 or 1.5 wooden frame that comes “ready to hang” and is available in multiple different sizes, all sizes can be found on our product pages.

All of our pieces are made of premium artist-grade 100% cotton canvas material. Each canvas is printed using archival inks to prevent fading and to preserve fine detailing.  Our patented manufacturing process allows us to create crisp corners free from bulges or excess material.

All of our pieces come ready to hang with a pre-installed saw tooth hanging hardware that is included on the back of each canvas and can be hung using a small nail.  

All artwork on our site is displayed in inches. Conversions are as followed:

12 X 16" = 30.48 X 40.64 cm

16 X 16" = 40.64 X 40.64 cm

18 X 24" = 45.72 X 60.96 cm

20 X 30" = 50.8 X 76.2 cm

20 x 10" = 50.8 x 25.4 cm

24 X 24" = 60.96 X 60.96 cm

30 X 40" = 76.2 X 101.6 cm

30 x 15" = 76.2 x 38.1 cm

32 X 48"= 81.28 X 121.92 cm

36 X 36" = 91.44 X 91.44 cm

40 X 60" = 101.6 X 152.4 cm

40 x 20" = 101.6 x 50.8 cm

48 X 48" = 121.92 X 121.92 cm

60 x 30" = 152.4 x 76 cm

Shipping & Returns

All orders received go through a standard processing time of 3-5 business days depending on the production queue.

All art will be shipped out after processing and will arrive within 5-7 business days at the given address.

Our canvas prints typically arrive in 10-14 days.

For international orders and shipping times please contact us.

Yes, you can cancel your order up to 24 hours after you've placed it.

We are committed to our customers and always want you to be happy with our artwork! You may cancel or change your order within 24 hours of purchase free of charge.

Unfortunately, we do not accept returns or exchanges. All of our artwork is specifically printed or handmade for you! Our artwork is not held in warehouses so we are unable to provide refunds, exchanges, or credits.

In the event of any artwork arriving incorrectly printed or damaged please contact us immediately with pictures of the canvas(s) you received and the box it came in. Someone from our team will review your submission and contact you within 24 hours. In most cases of damaged products, we will provide a replacement free of charge.

If your product arrives damaged, defective, or misprinted please follow the steps below:

Take a photo of the damaged product and the package it arrived in. Attach the photos in an email and send them to support@theblkgallery.com.

In the email please include your order number, full name, and a brief description of the damages or defects. Within 24 hours you will receive an email confirming that your damaged item has been reviewed. 

If the photo return is confirmed, you do not need to mail back your damaged artwork. We will process the claim and send out your replacement, free of charge.

other FAQ's

We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, Apple Pay, Google Pay and Paypal.

If you would like to pay with crypto currency please contact us.

We do offer bulk pricing! If you're interested in buying 10+ pieces please email us at support@theblkgallery.com.